Laila Naznin Mili
Customer Support Executive
Active Support
Providing dedicated assistance to parents and tutors for seamless matchmaking and support at Tutor Provider BD.
Parent Relations
Tutor Onboarding
Conflict Resolution
Quality Assurance
About Me
As a Customer Support Executive at Tutor Provider BD, I am committed to bridging the gap between parents seeking quality education and tutors looking for meaningful teaching opportunities. My role centers around providing rapid, empathetic, and reliable guidance to ensure a smooth, transparent experience for everyone.
Key Responsibilities & Capabilities
Tutor Matchmaking
- Analyzing student academic requirements
- Connecting parents with qualified tutors
- Organizing demo class sessions
Parent & Tutor Care
- Immediate query resolution via call & chat
- Feedback collection and follow-ups
- Continuous support post-match
Verification & Safety
- Tutor document verification
- Profile approval & screening
- Maintaining safety & privacy guidelines
Soft Skills
- Empathetic Listening
- Professional Communication
- Problem Solving & Mediation